Distributor	Scarlet Co., Ltd.
Operations Manager	Mototeru Sakaguchi
Store Name (Brand Name)	和匠流 Wa-shawl
Wa-Shawl Style Division Manager	Aya Sakaguchi
Location	3-6-11, Higashi, Kunitachi-shi, Tokyo, Japan
Phone Number	+81-42-574-3715 (Japanese only)
Email	wa.shawl.jp@gmail.com (Japanese or English)
Sales URL
Payment Method	Credit Card
Other Charges (Beyond Product Price)	Country Tariffs
Postage	Free
Sales Quantities	In principle, each is a one-of-a-kind item
Product Shipping Estimate	Within 5 business days of your order. In the case of credit, within 5 days of payment (Our WEB SHOP can be reached from 11:00 to 17:00 Monday-Friday, but is closed on weekends and public holidays)
Product Shipping Method	EMS Air Freight
Returned Goods/Defective Products	In cases of ① or ② as listed below, we will issue a refund after the product has been returned. ① When damaging or staining occurs due to an accident during shipping, etc. ② When there is any stain, damage or defect not specified in the product’s description. ③ When the product differs from the one you ordered due to a packing error→we will send the correct product to your immediately. *Please take not that we do not accept returns based on customer reasons or preferences. In any of these cases, please contact us within 3 days of the product’s delivery. Please note that without this contact, we will be unable to accept returns.
Return Method/Deadline	Please contact us via email. Upon receiving our reply, please return (ship) within 5 days of receiving this email reply. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Defective Products	Please note that products will only be considered defectively if there are stains or damage not specified in the product’s description.
Cancellation	Cancellation of an order for a product (i.e. cancelling your order) will only be accepted if you contact us before the product has been shipped.